Payment with Grab

1. What is the purchase limit on ZALORA via Grabpay?

Do note that the daily limit purchase on ZALORA via Grabpay is capped at $1,000 up to $5,000 for verified wallets.

2. What is PayLater by Grab?

Split your purchases into 4,8, or 12 installments with PayLater by Grab. Earn Grabrewards points with every transaction.

Pay Next Month

Place your order now and pay full next month - 0 Interest,0 Processing fees.

Pay in 4 installments

Place your order now and pay in 4 installments - 0 Interest, 0 Processing fees.

Pay in 8 or 12 installments

Place your order now and pay in 8 or 12 installments - 0 Interest. Processing fees apply.

3. How do I pay using Grab?

Step One: Go to checkout

Once you’re ready to make a purchase, proceed to checkout and fill in the required details for your order. Once you’ve reached the payment page, select “Grabpay/Paylater” as your preferred payment method.

Step Two: Place order

Continue to your product review page and place order.

Step Three: Log in to your Grab account

You will be asked to key in your phone number registered under your Grab account.

Step Four: Input code

An SMS containing a 6-digit code will be sent to your phone for you to input.

Step Five: Verification

Then, verify your identity with your Grab PIN.

Step Six: Review plan

Select your preferred payment method. If you’ve selected a Paylater payment option, your instalment amount and fees (if applicable) will be indicated. Continue with “Confirm and Pay”.

4. Can I return my order if I choose to pay using Grab PayLater?

Yes, you can - be sure that the item you purchased is returnable/exchangeable. Returns must be made within 30 days from delivery (7 days for pre-loved, fine jewellery, modest category items and 15 days for Lifestyle category items.)

5. How will I be refunded if I choose Grab PayLater?

For cancellations and returns, your paid amount will only be refunded back to your Grab account. Other refund methods will not be eligible for this payment method. If you’ve opted for an exchange, the amount will automatically be refunded back to ZALORA store credit., by default. If you prefer to be refunded to your Grab account, reach out to our Customer Service Team. Once your item has been processed by ZALORA, do expect 1-3 working day fo Grab to process your refund.