How to Use a Voucher Code

1. Select Your Item and Proceed to Bag/Checkout

• Choose your preferred item and size, then add it to your bag.

• When ready, go to your bag and proceed to checkout.

2. Apply Your Voucher Code

• Look for the “Apply Voucher Code” or “Enter Voucher Code” section during checkout.

• Enter your voucher code and click or tap “Apply.”

• For credit card-based vouchers, ensure you select the relevant payment method, as these vouchers are only valid with the corresponding payment option.

Note:

Promo codes cannot be applied after the order is confirmed.

On the website, credit card-based vouchers can only be applied at the checkout page, not in the bag view.

Yup- you are now able to stack multiple voucher codes to your order for the best deal at ZALORA! The wording above the voucher code allows you to distinguish between stackable and non-stackable voucher codes. If an item is non-sale or does not currently have any ongoing promotions then the “Apply Voucher Code” option will not be shown. 

Checkbox

You can stack more than one voucher code when you see the checkbox with a list of voucher codes and the note “Stackable voucher - can select multiple”. Simply click on your preferred voucher codes to your item.

Radio Button

If you see a radio button and the note “Exclusive voucher - can select 1”, this indicates that the voucher code is not stackable and that you can only apply one voucher code to your item.

However, if you find that your item is eligible for both stackable and unstackable voucher codes, you can do one of two things:

• You can select the unstackable voucher for your item

• You can select multiple available stackable vouchers for your item

• You can always alter the voucher code by clicking the clear button and entering a new one. 

Don’t forget to click the “Apply” button to have the changes reflected in your order. Additionally, you can also add on one voucher code at order level (payment method or affiliates voucher) without overriding your item level voucher codes.

If you find a voucher code with the word "Mega" in it, it is one of the unstackable voucher codes and it will automatically erase any previous voucher codes you entered on the item or order level and replace them with the Mega voucher to your overall order.

The amount of the discount or promotion is determined by the campaign’s terms and conditions. There is no guarantee that one voucher code will provide a greater discount than another.

• Minimum spend

Some voucher codes are only applicable with a minimum spending. In such cases, check that your order value meets the spending requirement.

• Usage limit 

Certain voucher codes have a usage limit and can no longer be applied once you have exceeded it. For example, if the usage limit is 2 usages per customer, that voucher code can only be used twice on two different orders. Try using a different voucher code instead!

• Non-stackability

Voucher codes for the same item / SKU cannot be used in conjunction with other ongoing promotions, unless stated otherwise. For example, if you would like to use the cart rule discount "buy 2 get 25% off", you will not be able to apply a voucher code like "OURSellers" on top of that item / SKU to get further discounts.

• Validity period

Make sure that your voucher code is valid and has not expired. Terms and Conditions will be mentioned in the respective email sent to you or at the back of the physical voucher.

• Brand/item exclusion

Check if the item you wish to purchase falls under Voucher Code Restrictions.

You may also find out if it belongs to a brand listed under Brand Exclusions from Voucher Codes. These are non-voucher applicable.

• Terms and condition of voucher

New customer - voucher is valid only on first purchase for one-time use

Specific customer - voucher is created only for a specific customer, and cannot be shared with other customer accounts

Specific category - voucher is only valid for items from certain categories (e.g. Shoes only/Apparel only)

Items on markdown - voucher does not apply to items already on discount, unless stated otherwise. For App only - voucher is valid for APP purchase.

 The discount is typically apportioned among the items in your cart according to their respective value.

Yes. For example, Tiffany has a $10 discount voucher. She buys Item A ($20) and Item B ($80) making the total $100. The $10 discount is split based on each item's value:
Item A: (20/100) * $10=$2 off $20,so she pays $18 for Item A.

Item B: (80/100) * $10=$8 off $80,so she pays $72 for Item B.

Final amount to pay: $90 after the $10 discount is applied.

Yes, some voucher codes are only applicable with a minimum purchase. You must check that your order value meets the spending requirement. The full discount is only given when the order value of eligible items meets the minimum.

The discount will be offered based on the ratio of the sum of items that are voucher code applicable to the minimum spending amount.