1. Why was I refunded instead when I submitted a request for exchange?
We sincerely apologize for any inconvenience this may have caused you. However under certain circumstances, the item you ordered/requested an exchange for was out of stock, defective or the item you ordered was unable to be fulfilled by the Seller in time.
2. How will I be refunded if my exchange order is cancelled?
Kindly note that refund will be processed to your wallet credit by default, but worry not, you may reach out to our friendly customer service to assist with transfer to your original payment method accordingly. Terms and conditions apply.
3. Can I reorder my item if my exchange order is cancelled?
Should the item is still available in size/stock and is with no issue, you may choose to reorder the item.
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