Non-Exchangeable & Non-Refundable Items & Brands

1. What is Non-Exchangeable & Non-Refundable Items?

Due to final clearance, hygiene concerns and suppliers’ requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable, kindly double check that the items you wish to return do not fall under this list;
Beauty products, Handkerchiefs, earrings, toiletries, swimwear, hosiery, lingerie sets including women’s shapewear and body shapers) , socks, underpants, headphones and earphones, e-gift card.

2. What would happen if I returned a restricted item?

If the returns team received a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.

3. How can I know which item is returnable and non-returnable?

As the list is non-exchaustive and may vary from time to time, you can always refer to your Product Page for your item’s return/exchange eligibility.

4. Can I return items under Lifestyle category?

Only for returnable Lifestyle category items, returns are only applicable if the product is in its original packaging with tags, unopened, and unused.

5. I have received non-returnable defective or damaged item, what can I do?

We’re very sorry to hear that! Please contact our Customer Service team and we will conduct a thorough investigation.