We are sad to see you go. As much as we might like things to stay the same, change is an inevitable part of life.

However, if you change your mind and wish to continue supporting ZALORA, we welcome you to register with us again at any time.

There are several things that you should take note prior to requesting for account deletion:

  1. Your account deletion request will be sent to our Customer Service Team. They will review your request and reply to you once your request has been completed. Account deletion may take up to (30) thirty days to completely reflect in our system. 
  2. In the event there are pending purchases/orders or remaining store credit/wallet credit in your account, the account deletion request will be put on hold. Our Customer Service Team will reach out to you for further arrangement. 
  3. All your data will be removed and any existing cashback in your account will be forfeited. 
  4. After successful deletion of your account, ZALORA will hold your transactional data for financial audit purposes.
  5. Account deletion is permanent and irreversible. After successful deletion, you will not be able to login and view previous account history. 
  6. Once you submit the delete account request, you can't login to your ZALORA account again. ZALORA reserves the right to reject future account creation requests.

Below are the steps to delete your account:

  1. Go to account and choose “Request Account Deletion”.
  2. Choose “Delete My Account”. If you wish to retain your account, select “Keep My Account” instead.
  3. After fully reading and agreeing to the “Important Information & Disclaimer”, proceed to “Continue To Account Deletion”.
  4. After fully reading and agreeing to all the “Terms And Conditions”, please tick the box to confirm your agreement and proceed to “Submit”.
  5. You will receive an email from our Customer Service Team on your account deletion within 3 - 5 days.