How Do I Delete My Account?

We’re sorry to see you go! If you decide to leave ZALORA, please know you’re always welcome to come back and register with us again in the future.

Before you request to delete your account, please note:

• Your request will be sent to our Customer Service Team for review. We’ll notify you once your account has been deleted. This process may take up to 30 days to complete.
• If you have any pending orders or remaining store/wallet credit, your deletion request will be put on hold. Our Customer Service Team will contact you to help resolve these issues.
• All your personal data will be removed, and any existing cashback in your account will be forfeited.
• For financial audit purposes, ZALORA will retain your transactional data even after your account is deleted.
• Account deletion is permanent and cannot be undone. You will not be able to log in or view your previous account history after deletion.
• Once you submit your account deletion request, you will no longer be able to access your ZALORA account.
• ZALORA reserves the right to reject future account creation requests.

Below are the steps to delete your account:

App

1. Go to account and choose "Request Account Deletion".
2. Choose “Delete My Account”. If you wish to retain your account, select “Keep My Account” instead.
3. After fully reading and agreeing to the “Important Information & Disclaimer”, proceed to “Continue To Account Deletion”.
4. After fully reading and agreeing to all the “Terms And Conditions”, please tick the box to confirm your agreement and proceed to “Submit”.
5. The account deletion will reflect within 30 days.

Website

1. Click on this link: https://www.zalora.sg/customer/account-deletion
2. After fully reading and agreeing to the “Important Information & Disclaimer”, proceed to “Continue To Account Deletion”.
3. Choose “Delete My Account”. If you wish to retain your account, select “Keep My Account” instead.
4. The account deletion will reflect within 30 days.