Warranty Related Inquires

1. Can I send my item back to ZALORA for servicing or warranty claims?

No, please do not send your items back to ZALORA for servicing or warranty claims. Warranty claims can only be done at the respective brand’s service centers. ZALORA does not provide servicing on behalf of customers.

2. Which watch brands provide warranty for their items?

The following watch brands provide warranty for their items:

Adidas

AVI-8

Casio

CCCP

Cross

Daniel Wellington

Diesel

Esprit

Fjord

Fossil

James McCabe

Klaus Kobec

Komono

Swiss Eagle

Thomas Earnshaw

Triwa

Velocitech

3. Which luggage brands provide warranty for their items?

The following luggage brands provide warranty for their items:

American Tourister

Cat

National Geographic

Samsonite

Samsonite Red

VIP

4. What should I do if I need further clarification about warranty coverage?

Please refer to the product description for more details. Alternatively, you can reach out to ZALORA’s Customer Service Team for assistance.

Note: These lists are non-exhaustive. Always check the product description or contact customer service for the most accurate and updated information.

5. Where should I check for warranty instructions and procedures for my watch?

Warranty instructions and procedures may differ across brands. Please refer to the respective brand or company’s website for detailed information. Online warranty registration may also be required for certain brands, as stated in the product description.

6. What is the general warranty process for watches purchased from ZALORA?

For warranty service, you must visit the service center of the individual brand. Please present the duly completed warranty certificate or the original receipt of purchase (ZALORA invoice). If the warranty applies, the product will be repaired or replaced at the service center’s discretion, free of charge if the defect is due to material or workmanship under normal use.

7. What does the watch warranty cover?

The warranty is only for the movement, hands, dial, or manufacturing defects. It does not cover damage caused by accident, improper or rough treatment, negligence, normal wear and tear, water damage (unless marked as water-resistant), or other factors not due to defects in material or workmanship.

8. What is not covered by the watch warranty?

The warranty does not cover:

Lens, case, strap, or bracelet that is damaged or worn
Unauthorized repair and/or modification
The battery in a quartz watch, as it may not last the length of the warranty.

9. Who is responsible for fulfilling the warranty?

Any form of guarantee from the brand is the brand’s responsibility. You may contact the brand directly for warranty claims.

10. How long is the warranty period for luggage purchased from ZALORA?

Luggage is provided with a warranty for a period as mentioned on the warranty card, starting from the date of purchase by the first purchaser or gift recipient.

11. What does the luggage warranty cover?

The warranty for luggage covers only manufacturing defects. It does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport damage (such as by airlines).

12. Can I have my luggage repaired at any service center if the warranty is global?

Yes, if the warranty is global, you may have your product repaired at any service center in the world. However, the cost of getting the product to the service center (including packaging, shipping, and applicable taxes) will be borne by the customer.

13. What do I need to present for warranty service at a service center?

You need to present the duly completed warranty certificate or the original receipt of purchase (ZALORA invoice). The service center will notify you whether the product will be repaired or replaced. Any repair or replacement is generally at the expense of the company, but any costs required to return the repaired or replacement product to you are your responsibility.