What is Cashback?

You can earn cashback by using eligible voucher codes during special campaigns that offer both a discount and cashback with just one code. Once you enter a valid voucher code that applies to your order, your cashback will be automatically calculated and shown in your bag applicable to app, mobile web and desktop view. 

No, ZALORA cashback cannot be used outside of ZALORA.

Each applicable item in your bag will indicate the individual cashback earned. You can also view the amount of discount you are receiving with the voucher code, and at the bottom of your screen, you will see the total cashback earned based on the items in your bag applicable to app, mobile web and desktop view. 

Cashback is calculated from the price of the item after the discount is applied. The amount of cashback earned depends on the current promotion. For example, if an item costs S$130 and you get a 10% discount, the discounted price is S$117. If the cashback rate is 10%, you will earn S$11.7 cashback on that item.

Cashback is not available immediately after purchase. It is deposited into your cashback account only when one of the following conditions is met:

• You manually confirm the items from your cashback as soon as they are delivered.

• Cashback is automatically deposited into your cashback account 60 days from the date you receive your cashback-eligible items.

No, all returned items are not eligible for cashback. Any pending cashback value earned on these products will be removed from your cashback as soon as you submit a return request.

No, customers are unable to confirm cashback while the exchange request is being processed.

Once the exchange request is processed, pending cashback from the original order will disappear. Pending cashback from the exchange order will take its place.

Cashback used on any exchange items will be refunded if the exchange item is returned, subject to one-time use conditions.

Cashback can be accessed via the cashback screen applicable on app, mobile web and desktop view, under “Account” and consists of the following: 

• Available Cashback: Total cashback earned and available for use.

• Pending Cashback: Cashback earned from orders but unavailable for use. Pending cashback can only be used after the item is delivered and the amount is automatically or manually confirmed.

• Earned Cashback: Total cashback earned.

• Redeemed Cashback: Cashback spent on past orders.

Cashback can be used on any items sold on Zalora excluding electronic giftcards. Cashback cannot be used to pay for shipping and handling fees. You cannot choose how much cashback to use on your order. Your available cashback will be applied proportionately to the number of items in your order.

At checkout, cashback can be used to pay for up to 10% to 50% of the total item value after discounts, but before store credit and shipping fees. Zalora Now subscribers will enjoy free shipping on items sold by ZALORA. 

Here’s an example:

Order sub-total is S$151 before discounts.

After discounts, the order value is S$151 - S$15.1 (10% discount).

Total usable cashback is S$7.56, which is less than 50% of the order value after discounts. If you choose to use cashback, the entire S$7.56 will be used and deducted from your order.

Total to be paid after discounts and cashback is S$151 - S$15.1 - S$7.56 = S$128.34.

Any cashback earned from this order can only be used after manual confirmation or automatic deposit into cashback.

Cashback that is used to pay for items bought and subsequently returned can be refunded, subject to the following rules:

• Refunded cashback will be available for one-time use only and can be seen under available cashback.

• Refunded cashback that is used on a subsequent order that is returned will no longer be refunded.

• If non-refundable and refundable cashback are used on the same order, the remaining refundable cashback applicable to your returned item will be automatically calculated.

• refunded cashback expires within 30 days after it is added back to your cashback.

All cashback amounts have different expiry dates, depending on the promotion for when the cashback was earned.

• Cashback will be used in order of expiry date, regardless of when the cashback was manually confirmed or automatically deposited.

• Cashback expiry dates can be found in your cashback screen.

• Refunded cashback expires within 30 days after it is added back to your cashback.

Keep an eye out for our special campaigns that let you earn cashback as a percentage of your total order. Cashback is calculated based on the order price after discounts. Some campaigns will let you earn a maximum amount of cashback each time you use the applicable voucher code.

Maximum cashback earned is distributed proportionately among the items eligible for the same voucher code, based on the item price after discounts.

Example;

Brad wants to use the voucher code CBX4HYQRO which gives a 10% off + 10% cashback and has a cashback capped at S$5.

He adds two items to his cart, Item A (price after discount is S$34.93) and Item B (price after discount is S$46.90). Both items are eligible for CBX4HYQRO.

When Brad applies CBX4HYQRO to his cart, his total earned cashback for this order is S$5 because of the maximum cashback limit. The total earned cashback of S$5 is proportionately divided between the items in his cart.

Calculation: 

Total Order Price: S$31.44 (Item A) + S$42.21 (Item B) = S$73.65

Total Cashback Earned on this Order: S$5

Item A Earned Cashback: S$2.13

S$5 total cashback earned x 42.69% (because Item A is 42.69% of the total order price (S$31.44 ÷ S$73.65 = 42.69%)

Item B Earned Cashback: SGD 2.87

S$5 total cashback earned x 57.31% (because Item B is 57.3% of the total order price (S$42.21 ÷ S$73.65 = 57.31%)

Brad decides to return Item A. He forfeits his pending cashback of S$2.13 from Item A.