Delivery 5

• Luxury: Item Packaging
• Luxury: Separate Delivery
• Luxury: Delivery Time Frames
• Luxury: Shipping Fee Charge
• Luxury: Express Delivery on Luxury Purchases

Payment 3

• Luxury: Cash on Delivery
• Luxury: Payment via Instalments
• Luxury: Available Payment Options

Returns 7

• Luxury: Return Policy
• Luxury: Non-Exchangeable & Non-Refundable Items
• Luxury: Exchange or Refund / Return Time Frames
• Luxury: Returns / Exchanges via Pick Up
• Luxury: Returns / Exchanges via Drop-Off

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General 7

• Luxury: Luxury Collection on ZALORA
• Luxury: Authenticity
• Luxury: Package Content
• Luxury: "Sold by ZALORA" and "Sold by Seller"
• Luxury: Product Information

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Warranty 1

• Luxury: Warranty / Repair Period

Other Inquiries 1

• Luxury: Defective / Wrong / Incomplete Item

General Enquiries 14

• Account Verification
• ZALORA Newsletter Subscription
• How to Use E-Gift Cards
• Who Are Sellers?
• SKU Codes

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Ratings and Reviews 1

• Ratings and Reviews

Reward Programmes 4

• DBS Points/POSB Daily$ Redemption
• Sell with ZALORA
• ZALORA Referral Program
• 2024 11.11 Zalora Cashback Bonanza

ZALORA VIP 5

• ZALORA VIP Delivery Information
• How to Subscribe to ZALORA VIP?
• How to Identify ZALORA VIP Applicable Items? (App)
• More About ZALORA VIP FAQ
• Changes to ZALORA VIP (As of 1st April 2024)

ZALORA VIP Partner T&C 3

• Dollop Automat Self Studio Partner Offer T&Cs - 10% off Dollop Automat sessions + add-ons
• Pamper yourself with 10% off The Nail Social's a la carte services!
• & Other Stories 10% off no min spend

How To Order 4

• Creating an Account
• How to Place an Order
• Wishlist/Item Reservation
• Gift Wrapping Availability

Managing Orders 5

• Order Confirmation
• ZALORA Sales Invoice
• Amend Order Details
• Cancel an Order
• Out of Stock Items

Payments 10

• Payment Options
• Payment Security
• How to Save/Remove Your Credit/Debit Card
• Payment with Grab
• Atome Instalment

See all 10 articles

Vouchers and Discounts 4

• How to Use a Voucher Code
• Brand Exclusions
• How is the Discount Value Being Applied to My Shopping?
• Unable to Use Voucher Code

Delivery & Shipping Fees 9

• Delivery Times
• ZALORA VIP Delivery Information
• Express Delivery
• Shipping Fee Policy
• Number of Packages in Delivery

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Delivery Requests 1

• Missed Delivery

Order Tracking 2

• How to Track Your Order
• Order Status Explanations

Self Pick-Up Options 2

• How to Collect Your Parcel
• How to Opt for Self Pick-Up

Sizing Tools 1

• How Do I Find My Perfect Size?

For Tops & Dresses 2

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Bottoms 2

• Use the Size Conversion Chart
• Use the Product & Model Measurements

For Shoes 2

• Use the Size Conversion Chart
• Use the Product Measurements

Exchange & Refund/Return 7

• How To Return Your Items (Exchange Or Refund)
• Return Policy
• Self Return At A Ninjavan Or Popstation/Singpost With A Return Label
• Return Pick Up
• Returns Tracking

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Other Enquiries 6

• Exchange or Refund/Return Time Frames
• Missing Return Slip/Return Label
• Incorrect or Defective Item
• Received a Refund without Requesting for One?
• How To Consolidate Your Return Items?

See all 6 articles

Warranty 3

• Brands with Warranty
• Watch Warranty
• Luggage Warranty

Repairs 1

• Servicing My Items

Contact Details 3

• Careers
• Media and Public Relations
• Partnerships

Data Privacy & Security 0

ZALORAYA 2020 0

COVID-19 Updates 0

Cashback 5

• Cashback Terms and Conditions
• What is Cashback? (For App Users)
• What is Cashback? (For Desktop Users)
• What is Cashback? (For Mobile Web Users)
• Maximum Cashback Earned Limit

Life Line Clothing Donation 1

• Life Line Clothing Donation T&C

Best Price Guaranteed Campaign 2

• Best Price Guaranteed Campaign
• Terms and Conditions of ZALORA Best Price Guarantee Campaign