All Topics

General Enquiries (4)

General Enquiries (14)

• Account Verification
• ZALORA Newsletter Subscription
• How to Use E-Gift Cards

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Ratings and Reviews (1)

• Ratings and Reviews

Reward Programmes (4)

• DBS Points/POSB Daily$ Redemption
• Sell with ZALORA
• ZALORA Referral Program

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Best Price Guaranteed Campaign (2)

• Best Price Guaranteed Campaign
• Terms and Conditions of ZALORA Best Price Guarantee Campaign

Orders (2)

How To Order (2)

• How To Order
• My Wishlist

Managing Orders (2)

• ZALORA Sales Invoice
• Out of Stock Items

Delivery & Shipping Fees (4)

Delivery & Shipping Fees (9)

• ZALORA VIP Delivery Information
• Delivery Related Inquiries
• Express Delivery

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Delivery Requests (1)

• Missed Delivery

Order Tracking (1)

• Order Status Explanations

Self Pick-Up Options (2)

• How to Collect Your Parcel
• How to Opt for Self Pick-Up

Payments (2)

Payments (10)

• Payment Options
• Payment Security
• How to Save/Remove Your Credit/Debit Card

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Vouchers and Discounts (4)

• How to Use a Voucher Code
• Brand Exclusions
• How is the Discount Value Being Applied to My Shopping?

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Exchange & Refund/Return (1)

Exchange & Refund/Return (11)

• How to Return & Exchange on ZALORA
• Return Policy
• Non-Exchangeable & Non-Refundable Items & Brands

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ZALORA VIP (1)

ZALORA VIP (7)

• ZALORA VIP Delivery Information
• How to Subscribe to ZALORA VIP?
• How to Identify ZALORA VIP Applicable Items? (App)

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Cashback (1)

Cashback (5)

• Cashback Terms and Conditions
• What is Cashback? (For App Users)
• What is Cashback? (For Desktop Users)

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Luxury (6)

Delivery (6)

• Luxury: Item Packaging
• Luxury: Separate Delivery
• Luxury: Delivery Time Frames

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Payment (2)

• Luxury: Payment via Instalments
• Luxury: Available Payment Options

Returns (7)

• Luxury: Return Policy
• Luxury: Non-Exchangeable & Non-Refundable Items
• Luxury: Exchange or Refund / Return Time Frames

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General (7)

• Luxury: Luxury Collection on ZALORA
• Luxury: Authenticity
• Luxury: Package Content

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Warranty (1)

• Luxury: Warranty / Repair Period

Other Inquiries (1)

• Luxury: Defective / Wrong / Incomplete Item

Size Guide (4)

Sizing Tools (1)

• How Do I Find My Perfect Size?

For Tops & Dresses (2)

• Use The Size Conversion Chart
• Use The Product & Model Measurements

For Bottoms (2)

• Use the Size Conversion Chart
• Use the Product & Model Measurements

For Shoes (2)

• Use the Size Conversion Chart
• Use the Product Measurements

Warranty & Repairs (2)

Warranty (3)

• Brands with Warranty
• Watch Warranty
• Luggage Warranty

Repairs (1)

• Servicing My Items

Contact Us (1)

Contact Details (3)

• Careers
• Media and Public Relations
• Partnerships